"Why wasn't I Consulted” is the thing people talk about when they talk about nicer-sounding things like “the wisdom of crowds” or “cognitive surplus.” It has become the first thing I think about when I think about the web. I've spent a lot of time with users, and as part of various web communities. I've answered thousands of emails about things I built or said. Now, when I sit down to graffle, I start by asking: “How do we deal with the WWIC problem?” Everything else comes after. A surprising portion of the writing about the web is actually about WWIC, about the question of who controls what territory. Here are a few random examples of how this plays out, from from my WWIC folder: Michael Arrington's “Digg's Biggest Problem Is Its Users And Their Constant Opinions On Things.” Or the way that digital groupies claim ownership of their heroes online, or how Javier Grillo-Marxuach, a producer on Lost, took a year off from Star Wars after realizing how his anger with George Lucas was overwhelming his life" - × × ×

надо ввести в оборот сокращение ПМНС ("почему меня не спросили") хотя бы ради возможности отвечать "...это у него приступ ПМНС". - 9000

«The web is not, despite the desires of so many, a publishing medium. The web is a customer service medium. “Intense moderation” in a customer service medium is what “editing” was for publishing» - 9000