“I wanted to make sure the group wasn’t overreacting so I tried an exercise I learned from a friend: I asked the group to pretend they each had one hundred dollars of Google’s money to spend. How would they stack formatting bugs against these other improvements? The outcome was incontrovertible: except for a few scattered dollars, they chose to spend all of their play money to fix basic formatting bugs. One woman said: “I spend one hundred dollars on formatting, then I take another hundred of my own money out of my own damn wallet and spend that on fixing formatting.” - × × ×