“Because of the lack of emotional tone in emails, we often have to go the extra mile to convey a solicitous attitude – whether it’s rewriting a sentence, adding an emoticon, or offsetting bad news with a positive remark. Even if it seems a chore, it’s time well spent. In the immortal words of a recent 99% commenter: Don’t treat others like a "DO IT" button, treat them like human beings.” - × × ×